Call Centre Agent

Job DescriptionAbout You:We’re looking for a Customer Service professional with:At least 1 year of experience in Customer ServiceAt least 1 year of experience in a Contact Centre (preferred)Excellent communication & problem-solving skillsAbility to stay calm & think fast in urgent situationsStrong teamwork, adaptability, and attention to detailCommitment to growing your career with AA IrelandA strong work ethic & results-driven mindsetYour Role as a Customer Service Agent:Assist Members & customers with roadside breakdown assistanceDeliver excellent customer service, meeting KPIs and performance targetsCreate a positive first impression by being professional, friendly & helpfulHandle objections & resolve issues, escalating complex cases when neededContribute to process improvements and team success