devops engineer-hybrid

devops engineer-hybrid.

arlington , virginia

posted january 24, 2024

job detailssummary

$140,000 - $160,000 per year

permanent

bachelor degree

category computer and mathematical occupations

reference1039821

job detailsjob summary:We are actively searching for an adept Support Lead capable of building a resilient support and DevOps structure/processes to enhance our product support capabilities. The ideal candidate should bring extensive technical proficiency, with hands-on experience in Linux, containers/Kubernetes, cloud/hybrid cloud technologies, networking, Virtualization, monitoring, backup solutions, SLA management, and effective communication with customers.In this pivotal role, you will be instrumental in fortifying and optimizing our support infrastructure, ensuring the flawless operation of our product. Your in-depth expertise in Linux, hybrid cloud setups, networking protocols, containerization, monitoring tools, backup strategies along with strong DevOps skills will be pivotal. Moreover, your proficiency in managing SLAs and fostering effective communication with customers will be critical to delivering exceptional support experiences.If you are passionate about driving excellence in product support, possess a solid technical foundation, and have a proven track record of successfully building, maintaining, and delivering top class support to both internal and external customers, we encourage you to explore this exciting opportunity. Here is what you'll be doing:Team Building:

Foster a positive and collaborative team culture focused on delivering exceptional customer support.

Ability to work cross teams with a focus on continuous process improvement

Process Creation and Optimization:

Develop and refine support processes to ensure efficiency and effectiveness.

Implement best practices to streamline issue resolution and enhance customer satisfaction.

Ensure timely and accurate tracking, prioritization, and resolution of customer issues.

Utilize your in-depth understanding of cloud-native technologies (e.g., AWS, Azure, Kubernetes) to guide customers in optimizing their cloud deployments and resolving technical challenges.

Review the DevOps processes and improvise to exceed expectations on KPIs

Support System Development:

Design and implement a comprehensive support/ticket system to address customer inquiries, issue tracking and resolution.

Utilize your robust technical expertise to design and deploy monitoring, backup, remote access, and product update systems, thereby improving product visibility in the customer environment.

Customer Engagement:

Working with support team, provide exceptional on-site and remote support.

Understand customer needs, troubleshoot issues, and ensure timely resolution to maintain high levels of customer satisfaction.

Technical Troubleshooting:

Diagnose complex technical issues by analyzing logs, system configurations, and network setups.

Collaborate with cross-functional teams to find effective solutions.

Documentation:

Create standardized operational procedures, FAQs for the product, and contribute to the development of a comprehensive knowledge base.

Document support cases, troubleshooting steps, and solutions.

Create user-friendly guides for customers and internal staff to assist with common issues.

Providing regular reports on key performance indicators (KPIs) to management.

Continuous Learning and collaboration:

Stay current with virtualization, cloud-native, Linux, containerization, multicast, and broadcasting trends.

Actively participate in training sessions and self-learning to enhance your technical skills.

Collaborate with product development teams to share insights from customer interactions, contributing to the improvement of product features and usability.

WHO WE'RE LOOKING FOR:

Bachelor's degree in Computer Science, Information Technology, or related field.

10+ years of proven experience in supporting products and operations.

Solid understanding of ITIL processes (ITIL certification preferred).

strong system administration skills in Linux environments, virtualization platforms (KVM, Hyper-V, etc.), and cloud-native environments (AWS, Azure, Google Cloud).

Demonstrated experience in creating and optimizing support processes.

Automation mindset and knowledge of scripting (Python, Bash, Perl) and orchestration (Ansible, Saltstak, Terraform).

Familiarity with Site Reliability Engineering principles and toolchains.

Experience with DevOps pipeline setup and operations with focus on shift left approach.

In-depth knowledge of cloud-native tools and technologies, including Kubernetes and containerization.

Proficiency in analyzing logs, system configurations, and network setups to diagnose technical issues.

Familiarity with multicast and broadcasting technologies for efficient data transmission.

Excellent problem-solving skills and the ability to handle complex technical challenges.

strong communication skills, both verbal and written, with a customer-focused approach.

Proficient in working autonomously, leading teams, and fostering collaboration in a dynamic and fast-paced environment.

location: Arlington, Virginiajob type: Permanentsalary: $140,000 - 160,000 per yearwork hours: 8am to 4pmeducation: Bachelorsresponsibilities:In a leadership role, drive the design and implementation of DevOps processes and tools, collaborating with development teams to enhance deployment efficiency. Develop and lead a team, fostering a positive culture. Provide expertise across the software development lifecycle and recommend technologies for DevSecOps enhancement. Integrate security seamlessly into the DevOps pipeline, deploying relevant tools. Optimize processes, including automation scripts, customer issue resolution, and support system development. Engage with customers, troubleshoot issues, and maintain high satisfaction levels. Conduct technical troubleshooting, collaborate with teams, and extensively document processes. Emphasize continuous learning, staying updated on relevant trends, and actively integrating DevOps practices into the development lifecycle.qualifications:

Experience level: Experienced

Minimum 6 years of experience

Education: Bachelors

skills:

DevOps (5 years of experience is required)

AWS Cloud Formation

Kubernetes (4 years of experience is required)

Linux (8 years of experience is preferred)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.