Office Operations & Hospitality Customer Service Representative (Houston)

Organization: Corporate Functions/WorkplaceLocation: Houston, TXAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area. Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies. The Houston office is in the heart of downtown Green Street. It is a place where clients co-create, collaborate, and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support (client welcome experience, meeting preparation, and event production).Job Description: The Office Operations & Hospitality Representative is responsible for a wide range of services that include reception, internal and external customer support, mail/shipping, and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an online tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and Wi-Fi access, and assists others as needed. The majority of daily tasks will be completed independently according to office guidelines and/or under general supervision. This role will also provide customer support with individualized attention, accurate information, efficient service, and timely follow-up.This position fosters an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting/planning engaging in-office events for our employees. May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions.Key Responsibilities:Business partner for Accenture customers by providing outstanding customer support, including:

Support life safety efforts, including badge access, audit reports, and general CCure administration

Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and reviewing performance against business objectives

Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services

Support the planning for and execution of all on-site meetings and events

Understand Accenture's collaboration/technology tools and support customer utilization of these tools

Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike

Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office

Job Requirements:

This position will require to work onsite Monday - Friday

Basic Qualifications:

Minimum of 2 years of customer service and/or hospitality experience

Preferred Skills:

Passionate about customer service

Focused meeting and events skills

Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)

Intermediate knowledge of MS Outlook

Intermediate knowledge of MS Office (Word/Excel/PowerPoint)

Can lift/move up to 40lbs

Professional Skills:

​ Strong relationship building skills

Ability to anticipate the needs of customers

Proven ability to work independently and as a team member

Highly responsive, flexible and adaptable

Proactive thinker/action taker

High level of professionalism

Critical thinking skills

Demonstrated problem solving skills

Excellent communication skills (written and oral)

Excellent organizational, multi—tasking and time management skills

Seeks out challenges and opportunities to grow

Business partner attitude and approach

Demonstrated leadership in professional setting; either military or civilian

Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Annual Salary RangeCalifornia $46,300 to $102,600Colorado $46,300 to $88,700New York $42,900 to $102,600Washington $49,300 to $94,400What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.