Senior Business Process Consultant - SecOps

What you get to do in this role: The Customer Outcomes Senior Business Process Consultant provides processes, built on ServiceNow, to achieve customers' desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform.Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholdersDeveloping required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilitiesPromoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilitiesManaging and communicating Security process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectationsProviding training and mentoring to other members of the services teamProvide hands on assistance with the detailed design and implementation phases for security engagements.Aid in the continuous improvement of our implementation methodology and service offerings based upon customer, field and partner feedback/experiences.Assist delivery teams in resolving critical path issues and challenges during engagements.Assist delivery teams in basic ServiceNow development activities during engagements.Provide support, mentoring and training to peers and partners at ServiceNow.Demonstrations of the product, both standard and tailored to prospects and existing customers, either onsite or via Zoom.Build out and maintain product service solutions.Support scoping engagements with prospective customers.Responding to Request for Information/Proposal documents.Stay current on product developments/releases required new service solutions.Support Customer Outcomes and Marketing events – security conferences, trade shows, webinars etc.Staying current on competitive analyses and understanding differentiators between the company and its competitors.In conjunction with Sales Personnel, Solution Consultants, and Partners, conduct transition briefings - communicate commitments and expectations in preparation for engagements.Up to 50% travel annually