Reservation Trainee

What you’ll do…Supporting the daily tasks of the Revenue team, learning how pricing and distribution decisions are made.Receive and manage new bookings, modifications, and cancellations in a clear and professional manner.Accurately input booking details into the Property Management System, ensuring correct dates, rates, and guest preferences.Draft and send confirmation emails, vouchers, and cancellation policies in a timely manner.Record and follow up on specific preferences such as bed types, connecting rooms, or other individual needs.Verify real-time availability and apply appropriate rates based on segments (corporate, FIT, groups, etc.).Share relevant information with front office, housekeeping, and other teams to ensure a seamless guest experience.Assist in managing room blocks, rooming lists, and special conditions for groups or tour operators.Gain hands-on experience with PMS, channel managers, booking engines, and other essential reservation platforms.