County Social Service Aide 2 (Client Interaction Specialist)

County Social Service Aide 2 (Client Interaction Specialist)Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4468347) ApplyCounty Social Service Aide 2 (Client Interaction Specialist)Salary$41,763.00 AnnuallyLocation Allegheny County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCSSC-2024-81973-L0621DepartmentLocal GovernmentDivisionHS Allegheny Co Child WelfareOpening Date04/18/2024Closing Date5/1/2024 11:59 PM EasternJob CodeL0621Position NumberMultiple positions may be filled from this posting.UnionSEIUBargaining UnitLGPay GroupLGBureau / Division Code88212702Bureau / DivisionHS Allegheny County Child WelfareWorksite Address901 Pennsylvania AvenueCityPittsburgh, PennsylvaniaZip Code15233Contact NameAnnette Sampson, Personnel Assistant 2Contact Phone412.350.5711Contact EmailAnnette.Sampson@alleghenycounty.us

Description

Benefits

Questions

THE POSITIONAre you interested in a career with a strong dedication to serving your community within Allegheny County? If you are then this is the position for you! Allegheny County, Office of Children, Youth and Families (CYF) is looking for hardworking and dedicated individuals to provide transportation services to children and their families. Allegheny County has a complete benefit package. Apply today for this rewarding opportunity! DESCRIPTION OF WORKA County Social Services Aide 2 (Client Interaction Specialist) assists in providing services to children, youth and families. In this role, you will accompany social services staff on visits to homes or institutions, assist with the completion of forms and clerical duties, and supervise interaction between children and parents, per casework instruction. Work is performed under the close supervision of a professional worker/supervisor and is reviewed through observation and results attained. The Client Interaction Specialist will become proficient in the Key Information Demographic System (KIDS), trip scheduling software, routing software such as Google Maps, Map Quest, etc. and other related software. Work Schedule and Additional Information:

Full-time employment.

Work hours:

Position 1: Wednesday - Sunday 11:00 am - 7:00 pm

Position 2: Friday - Tuesday 11:00 am - 7:00 pm

Position 3: Sunday - Thursday 12:00 pm - 8:00pm

Salary: In some cases, the starting salary may be non-negotiable.

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices .

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements:

One year as a County Social Services Aide 1;or

Graduation from high school, or its equivalency, and two years of experience in public contact work in a human services agency which included one year of experience in interviewing and obtaining information;or

An associate's degree in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences;or

Any equivalent combination of experience and training.

Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credits.

Other Requirements:

This particular position requires possession of a valid driver's license.

Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.

You must be able to perform essential job functions.

Legal Requirements:

A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

You must pass a background investigation.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

Your score is valid for this specific posting only.

You must provide complete and accurate information or:

your score may be lower than deserved.

you may be disqualified.

You may only apply/testoncefor this posting.

Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.01 Do you possess a valid driver's license which is not under suspension?

Yes

No

02

If yes, please provide the license number and expiration date in the text box below. If no, please type N/A.

03

Have you been employed by a Pennsylvania local government agency in a civil service covered position as a County Social Services Aide 1 for one or more years full-time?

Yes

No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How many years of full-time public contact experience do you possess in a human services agency?

2 years or more

1 but less than 2 years

Less than one year

None

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

Do you possess one or more years of full-time public contact experience in a human services agency which included interviewing and obtaining information?

Yes

No

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

09

How many years of full-time paraprofessional or higher level experience do you possess in the field of behavioral or social sciences?

2 years or more

1 but less than 2 years

Less than 1 year

None

10

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

11

How much college level education have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

A conferred Associate's degree or higher

Within 3 months of conferring an Associate's degree or higher

60 or more credits

30 but less than 60 credits

Less than 30 credits

None of the above

12

If you indicated 'Within 3 months of conferring an Associate's degree or higher' to the question above, please provide your expected graduation date in the box below. If not applicable, enter N/A.

13

How much college coursework have you completed in the behavioral or social sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

12 or more credits

9 but less than 12 credits

6 but less than 9 credits

3 but less than 6 credits

None

14

Please list your qualifying completed courses in the space below. If you answered 'None', please type N/A in the box below.

15

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

Yes

16

WORK BEHAVIOR 1 – GATHER INFORMATION REGARDING CLIENTS

Gather pertinent facts or information in person or by telephone from clients, family members, caseworkers, or supervisor regarding the clients' current problems, and maintain record of contacts made, in order to provide clients with appropriate services.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

A. I have experience gathering information regarding client problems/situations from various sources via phone or in person, and maintaining a record of contacts made, in order to provide clients with appropriate services.

B. I have experience gathering customer information from various sources via phone or in person, and maintaining a record of contacts made.

C. I have successfully completed college-level coursework related to speech communication or interviewing.

D. I have NO experience or training related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

Your role in gathering client/customer information (i.e. information from who, regarding what, via what media)

Your role in maintaining records of contacts

Your specific duties and responsibilities

18

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

College/University

Course Title

Credits/Clock Hours

19

WORK BEHAVIOR 2 – CLIENT OBSERVATION AND SUPERVISION

Observe clients' behavior, family strengths and problem areas; interpret the effectiveness of services provided; and supervise interactions between children and parents in order to provide feedback to the supervisor or caseworker.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

A. I have experience observing clients' behavior, family strengths or problem areas; interpreting the effectiveness of services provided; and supervising interactions between children and parents in order to provide feedback.

B. I have experience observing clients' behavior, family strengths or problem areas, or supervising interactions between children and parents in order to provide feedback.

C. I have successfully completed college-level coursework related to psychology, social work/welfare, or sociology.

D. I have NO experience or training related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

Your role in observing clients' behavior, family strengths or problem areas

Your role in interpreting the effectiveness of services provided

Your role in supervising interactions between children and parents to provide feedback

Your specific duties and responsibilities

21

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

College/University

Course Title

Credits/Clock Hours

22

WORK BEHAVIOR 3 – PROVIDE TRANSPORTATION FOR APPOINTMENTS

Provide transportation for clients to medical, dental and other needed services, including the transport to foster homes or other facilities, to ensure appointments are kept; and supervise the attendance and monitor the behavior of children during appointments and visits.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

A. I have experience providing transportation for clients/customers to medical, dental and other needed services or facilities to ensure appointments are kept; and supervising the attendance and monitoring the behavior of children during appointments and visits.

B. I have experience providing transportation for clients/customers to medical, dental and other needed services or facilities.

C. I have experience supervising the attendance or monitoring the behavior of children during appointments or visits.

D. I have NO experience related to this work behavior.

23

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

Your role in providing transportation to appointments

Your role in supervising attendance and monitoring behavior of children during appointments

Your specific duties and responsibilities

Required Question

AgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Websitehttp://www.employment.pa.gov