Information Technology Help Desk Support

Entry-level full-time position with an established IT solutions company with excellent benefits.

Assist government clients via telephone and e-mail with using a web-based software application, such as: navigation walk-throughs, password resets, and tracking application issues and updates. Facilitate online and in-person system training for end-users.

Requirements:

- Comfortable working as part of a team

- Basic to excellent knowledge of Windows/MS Office/internet/e-mail

- Good problem-solving and communication skills

- An ability and a willingness to learn

- Pleasant telephone and interpersonal demeanor

- Ability to write clearly

- Ability or experience executing technical training for end-users

- The work is onsite in Camp Hill, Pennsylvania (NO REMOTE WORK)

Not required but would be helpful:

- Customer service and/or technical support experience

- Human services / social work / caseworker experience

Hours:

Mon-Fri 8:30am - 5:00pm

Interested candidates please email resume.