Administrative Assistant

Description:The Administrative Assistant will report to the General Manager. This position will work closely with the general manager and 3rd party accounting to ensure service is of the highest quality, including answering phone calls, online reviews, and emails.Job Duties: Making sure every customer call gets answered and solve to the bet of his/her ability. Helping GM procure parts with calls and POs as required. Helping GM with returns and shipping as required. Helping customers with full and partial refunds and re wash codes. Keeping logs of every call and solution Accurate communication to manager on needs, and expectations. Social media responses through the slam marketing dashboard. Documentation of complaints or damage claims and kicking it to the GM for inspections and pictures Monitoring and helping the GM with camera footage. Reconciliation of credit card receipts and bank statements Working with in-house third-party accounting to collect, log, and get bills ready to be paid. Working with in-house third-party accounting to collect expense reports from GM, techs for reconciliation. Working with in-house third-party accounting and GM to verify time sheets for payroll. Follow up and verify as requested. Utilize multiple dashboards for merchants, POS systems, and manufacturers to aid in alerting GM to any breakdowns or faults of equipment. Receive work requests from manager and accounting. Assist manager and accounting in any way so they can perform their duties properly. Deal directly with the customers via phone email or social media. Assist manager with procurement, RMA returns, and shipping as needed. Alert manager immediately if something needs repaired at a site. Contact ownership if there is an emergency and you cannot get the manager. Help GM with filing and organization of service tickets, procurement and RMA’s or any documentation. Assist accounting by keeping accurate files of banking statements, bills to be paid, merchant statements, and any business-related incoming material. Maintain knowledge of all products and services. Assist with documentation of workflow and work procedures. Demonstrate Enthusiasm - be a positive and encouraging presence in the office or the field. Assist GM in tracking vehicle usage and maintenance so all vehicles are maintained properly. Maintain all social media requests and responses.Hours:Monday - Friday8:00am - 4:00pmAbout Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.