Researcher or Senior Researcher, Business Technology Design

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsAre you comfortable with ambiguity yet oddly organized and talented at going from chaos to clarity? Are you fascinated by human behavior and curious about how organizational culture, context and technology connect? Then we’d love to hear from you!The Business Technology Design (BT Design) team at Salesforce is looking for a user researcher join our nimble, dynamic, and collaborative team and be responsible for defining, leading, analyzing, and socializing UX research studies in close partnership with our designers and product managers. As a researcher on BT Design Team, you’ll scope, plan, execute and analyze all aspects of research across all of our business organizations within Salesforce—bringing unique perspectives to solving our biggest and most important business challenges that impact our end-customer experience be it internal employees or Salesforce Admins.You have an endless curiosity about why people do what they do, and can distill complex problems into insights that inform design, development, and business decisions. You seek out diverse data, and you triangulate them. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones.You’re passionate about technology. You’re even more passionate about people. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.Sound like you? Then you're someone we want to work with!About Business Technology DesignAs a Mid or Senior Researcher, you will work in the Business Technology Design team who is an internal-facing, enterprise innovation team within Salesforce. We’re a global team of designers, researchers, strategists, engineers and producers driven to remove friction from the employee experience at Salesforce. We create meaningful experiences across digital and physical spaces that help employees across the globe do their best work more effectively and efficiently. We help our own internal businesses, like Human Resources and Sales, recognize and adapt to change in their business landscape and partner with them to plot a course towards a more robust, digital future, through human-centered design.Our engagements combine elements of strategic advisory, visioning, user research, ideation, storytelling, value propositions, workshop facilitation, rapid prototyping, end-user concept testing, and product delivery. Join us as we work to enable staff to live their best lives working at Salesforce.And, by the way, you’ll work for a company that has been named – 10 years running – in the Fortune 100 Top Places to work.Our teams are currently working remotely, but we anticipate this position to have the ability and willingness to travel up to 25% of the time (both national and international) once offices fully reopen.Responsibilities:Own strategic research efforts across a business domain

Collaborate with product and UX teams to outline research plans, execute research, consolidate findings, and present meaningful insights

Plan, design, and lead research strategy that inform business, product and design decisions for multiple product areas in a domain

Define and consolidate quantitative and qualitative research, including surveys, lab-based usability studies, field studies, and more to provide insights on requirements definition, content strategy, wireframes, visual and interaction design

Work closely with partners across multiple teams to clearly define and prioritize user research needs and lead efforts to execute on necessary research

Identify and recommend the best methods to answer research questions and prioritize them according to schedule and opportunity constraints

Actively find opportunities to improve the user experience across your business domain

Estimate work effort and define what needs to be done

Present actionable, creative, compelling insights and recommendations to multiple teams and stakeholders across the organization

Contribute to the team by providing support to junior team members, leveraging your strengths to help others grow and evolve our team, the UX Research practice and our culture

Distill complex multi-method research reports into understandable, compelling, connected and actionable insights to multiple teams/leadership levels across the business domain

Required Experience:3+ years professional experience, with proven success working with product teams and UX designers on software interfaces

BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Master’s degree a plus) or equivalent work experience

We also seek someone with a creative streak, a love for experimentation and the desire and skills to deliver quickly

Experience with various research methods: in context qualitative research, diary studies, IDIs, moderated and unmoderated usability, and surveys

Advanced ability to articulate and visualize both qualitative and qualitative results

Experience working firsthand with UX design and software product teams and planning UX research across the product lifecycle

Ability to develop creative, flexible and rapid approaches to user experience problems

Effective communication and storytelling skills with experience presenting to diverse audiences that translate findings into business impact

Bonus Skills:Experience conducting qualitative research in a B2B setting

Experience with business software, solutions, technology

Experience teaching non-research stakeholders and facilitating collaborative workshops

Experience in commerce, business administration, finance, or billing, internal IT organizations

AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .Salesforce welcomes all.Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.