-
ID
#44014876 -
Job type
Permanent -
Salary
TBD -
Source
Zachary Piper Solutions, LLC -
Date
2022-07-11 -
Deadline
2022-09-09
Support/Service Quality Manager
North Carolina, Remoteraleigh 00000 Remoteraleigh USAPermanent
Vacancy expired!
Piper Companies is currently looking for a
Support/Service Quality Manager (if you come from the manufactoring side of quality that is not the right fit for this role) for a technical support department in Raleigh, NC or remote most work EST times to work for a pioneer in data security and analytics, specializing in software for data protection, threat detection and response, and complianceResponsibilities for the Support/Service Quality Manager include: • Ensure that individual and team quality service standards are achieved • Document and analyze criteria and procedures: • Implement criteria and procedures consistently across the Support Department • Develop and conduct quality-related communications and training plans • Monitor performance of quality control systems and initiate improvement actions when necessary • Manage and build a new team • Develop all processes and procedures for quality of technical support teamQualifications for the Support/Service Quality Manager include: • Experience of 5 years as a Support Quality Manager in a Technology company with a proven track record for success • Experience building a team from scratch • Experience with building processes and procedures for support department quality. • Experience with service and customer support. • Bachelor's degree in a technical field or equivalent industry experience.Compensation for the Support/Service Quality Manager include: • Salary Range: $75,000 - $105,000 based on experience • Full Benefits: Healthcare, Dental. Vision, and 401K with match, etc.Keywords:Support/Service Quality Manager, Quality Manager, Technical Support, Technical Support Engineer, Support Engineer, process development, procedure, performance management, process improvementVacancy expired!
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