Mortgage Counselor

Description Robert Half is partnering with a National Non-profit Organization seeking several motivated and compassionate Member Advocates. The ideal candidate will be committed to providing guidance and support to individuals and families on their journey towards homeownership. As a Member Advocate you will play a crucial role in assisting our members in navigating the complexities of the home buying process while promoting financial stability and responsibility.Responsibilities:

Provide comprehensive budget counseling to assess the homeowner's financial situation and determine mortgage affordability.

Calculate an affordable mortgage payment based on the homeowner’s gross income or the available funds from their budget after deducting monthly liabilities and expenses.

Identify the servicer and investor to explore available solution options.

Collaborate with the homeowner to select a viable solution for becoming current, such as modification, payment plan, deferral, or another mutually agreed-upon outcome.

Compile and submit a complete file to the servicer, including all required documents and the proposed affordable solution.

Advocate on behalf of the homeowner with the servicer to ensure consideration of affordable solutions. Maintain communication with the servicer to address any additional document or information requirements.

Seek a decision from the servicer within 30 days of file submission.

Maintain regular communication with the homeowner until an affordable solution is reached or the file is closed.

Coordinate efforts to postpone foreclosures, allowing time to pursue an affordable solution.

Engage in ongoing outreach with the member, providing information on volunteering opportunities and other relevant initiatives.

Fulfill any additional special projects or assignments as assigned.

Requirements

NO absences during the first 90 days for training

Must pass HUD Certification – employment will be contingent upon passing this test!

Superior Customer Service Skills

Ability to work 45-50+ hours a week – will be compensated for overtime

Availability to work some weekends and occasionally travel

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .