Customer Support Specialist

Customer Support Specialistjob details:location:Charlotte, NC

salary:$24 per hour

date posted:Friday, October 9, 2020

experience:Experienced

job type:Temporary

industry:Utilities

reference:S874860

questions:rebecca.baxter@randstadusa.com704/510-2071

job descriptionCustomer Support SpecialistRandstad, in partnership with a large utilities client, is looking for 2 Customer Support Specialists on site in the University Area, Charlotte, NC. Must have a MINMUM of 5-7 years of Customer Service experience to be considered.Responsibilities:Timesheet entry validation-Confirm Leaves are coded correctly and work with Leave Coordinator to ensure leave balances are accurate and data is tracked correctly-Validate all hours reported on the timesheet; including additional hours and late arrivals-Communicate with supervisors to research and resolve warnings and red level exceptions on timesheets. Unresolved issues may result in no pay situation for the employee-Validate accounting is charged correctly-Check to see that all timesheets are submitted by the specialist-Work with supervisors to ensure timesheets are approved prior to the payroll deadline-Provide troubleshooting assistance to employees and supervisors regarding coding of hours worked, leave taken and submission of timekeeping data, ensuring all policies and guidelines are met30% Miscellaneous payroll responsibilitiesWorking hours: 8:00 AM - 5:00 PMSkills:-Ability to deal with critical time sensitive activities-Multi-task oriented.-Basic math skills.-Effective Interpersonal and Human Relation skills-Demonstrated ability to speak and write in a clear, concise and effective manner-Demonstrated ability to perform during stress and change-Demonstrated ability to analyze and resolve customer issues.-Exercises good judgment.-Demonstrated time management and organization skills.-Integrity and Trust-Customer Focus-Diversity Focus-Safety Focus-Working knowledge of Microsoft Office productsEducation:High SchoolExperience:ExperiencedQualifications:-High School Diploma/GED Required-MINIMUM 5-7 YEARS OF CUSTOMER SERVICE EXPERIENCE & PAYROLLING-Previous office experiencePlease apply for consideration!Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.