Customer Service/Recovery Specialist

Secure Asset Management is currently seeking dedicated and customer-focused individuals to join our team as Customer Service/Collections Agents. As a key member of our organization, you will be responsible for account recovery, client inquiries, resolving issues, and managing collections processes.

Key Responsibilities:

Handling inbound and outbound calls in a professional and courteous manner.

Contacting customers with overdue accounts to negotiate payment arrangements.

Investigating and resolving discrepancies in account records

Documenting all communication with customers regarding their accounts

Recommending further actions such as legal proceedings or credit bureau reporting if necessary

Providing exceptional customer service by addressing customer concerns and inquiries effectively.

Negotiating payment arrangements and collecting overdue payments in accordance with company policies.

Updating customer accounts and maintaining accurate records of interactions.

Following up with customers to ensure payment arrangements are being met.

Adhering to company policies and procedures regarding account recovery

Collaborating with other departments such as legal or collections when needed

Keeping up to date with industry regulations and best practices in account recovery.

Qualifications:

Excellent communication skills and a customer-oriented approach.

Providing excellent customer service and assisting customers with account-related inquiries

Strong negotiation and problem-solving abilities.

Ability to work efficiently in a fast-paced environment.

Collaborating with other departments such as legal or collections when needed

Keeping up to date with industry regulations and best practices in account recovery.

1-3 years previous experience in customer service and collections is preferred, not required.

Strong attention to detail, goal oriented

Bi-Lingual (Spanish) highly desirable but not required.

Updating account information and maintaining accurate records

Job Types: Full-time, Part-time

Pay Rate: $16-$19 hourly + Commission.

Hours: 9:00 am-5:00pm Monday- Friday

Location: On-Site Charlotte, NC

Join our team at Secure Asset Management and be part of a dynamic and rewarding work environment. If you are passionate about embarking on a lucrative career path and possess the skills required for this role, we invite you to apply today!