Group Product Manager, Internal Tools and Operations

Group Product Manager, Internal Tools and Operations at Justworks (View all jobs) New York, New York Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values (https://www.justworks.com/careers#values) If this sounds like you, you’ll fit right in. Who You Are The Group Product Manager (GPM) for Internal Tools and Operations at Justworks will oversee the product vision and strategy for our tooling and systems used by internal customer stakeholders (including Customer Success and Support, Sales, and Finance). This job requires some technical background and experience with internal tooling or platform products, as well as a passion for mentoring and growing teams. The product you will be a part of is responsible for accelerating the growth of one of our strategic investments to create a first in class service experience for our customers.As a strategic leader, you will define the vision and roadmap for a cluster of teams, bridging company mission and goals to develop a business rooted and user-centric roadmap. As a people leader, you will mentor other Product Managers and motivate your teams around a true north. As an executional leader, you will be accountable for the delivery of your team’s roadmap, with a bias toward short, iterative cycles of learning and value creation.About the Team The Internal Tools and Operations team’s mission is to create technology that makes the operations and servicing of our product more intuitive and useful for our internal teams, and ultimately more impactful on the level of care and support our customers will experience at Justworks. Your Success Profile What You Will Work On

Drive product development for the next generation of internal tooling technologies at Justworks to empower our internal customers

Execute and contribute to a product vision and strategy with key internal stakeholders that enables our customer-facing and operational teams to provide best in class service and product experience

Work with experience design and internal stakeholders to define strategic and insightful solutions that support the highest value internal customer needs, and communicate resulting priorities

Gather requirements from internal and external stakeholders and available data - including Voice of Customer data, external market data, and existing Justworks data

Manage metrics and goals around feature launches, measuring impact on our services and operations post-launch and continually iterating

Develop a rigorous, data-driven product culture across a growing team, ensuring that craft is balanced with customer obsession and business orientation

Help craft the product management team and processes as we grow, providing guidance and mentorship to product managers

Work with partners in engineering and design to prioritize, schedule and execute projects so we can quickly develop and ship new features

Perform other related duties as assigned

How You Will Do Your Work

As a Group Product Manager for Internal Tools and Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Customer focus - You seek to deeply understand the jobs-to-be-done of your customers - internal and external - and can turn that understanding into customer-centric solutions. You actively learn through consultation and experimentation.

Business insight - You think two months, two quarters, and two years into the future simultaneously. Your roadmaps help business leaders make effective decisions about tradeoffs and prioritization.

Dynamic Range- You know the difference between competencies, capabilities, platforms, products, and businesses, but you love them all. You can stretch from a ten thousand foot view down to ground level.

Teamwork and communication - You work best in teams and forge them through relationship-building, listening, empathy and transparent, collaborative approaches.

Results-driven - You’re enthusiastic about data-driven performance, measurable OKRs, and meaningful KPIs. You consistently achieve results, even under difficult circumstances. You promote accountability within your teams.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

Minimum 7+ years of experience in a customer-facing product management capacity at a technology-driven organization

Experience on products for internal customers, not limited to operational tooling, customer support, sales users, or engineering platforms

Minimum 3+ years of experience managing Product Managers

Demonstrated track record of building and shipping successful products in an agile environment with demonstrated impact

Experience owning complex products with large surface areas and lived experience making difficult prioritization and investment decisions

Ability to learn the Justworks domains quickly (benefits, payments, health insurance, HR, etc)

Strong communication and presentation skills with the ability to grasp and explain complex concepts to stakeholders inside and outside of technology

Basic understanding of core web development technologies. i.e., data structures, data stores, algorithms, distributed systems, and common patterns around these frameworks.

Understanding of SaaS SMB products

The base wage range for this position based in our New York City Office is targeted at $210,000.00 to $252,000.00 per year.

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Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks (https://www.justworks.com/careers#total-reward-philosophy) .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.Our DEIB Report and Our DEI Commitment (https://justworks.com/blog/black-lives-matter-90-days-later)