Systems Administrator Level 1-5 (TCU Represented)

Systems Administrator Level 1-5 (TCU Represented) Job ID: 6256Business Unit: MTA HeadquartersLocation: New York, NY, United StatesRegular/Temporary: RegularDepartment: Server & Storage OpsDate Posted: Feb 23, 2024Description Job Title: Systems Administrator – Level 1-5 TCU Represented SALARY: Level 1 – Step 1: $57,100 Step 7: $81,572 Level 2 – Step 1: $62,182 Step 7: $81,690 Level 3 – Step 1: $69,092 Step 7: $98,703 Level 4 – Step 1: $76,001 Step7: $108,573 Level 5 – Step 1: $86,703 Step 7: $123,862 DEPT/DIV : MTA Information Technology/Office of IT Infrastructure & Operations SUPERVISOR : Director Server Supp & Demand Management LOCATION : 2 Broadway New York, NY 10004 HOURS OF WORK : 8:30 AM - 5:00 PM (8.0 hours/day) or as required. DEADLINE : Open Until Filled Summary The primary purpose of this position, it is responsible for delivering technical support for MTA's computer servers both in cloud environments and on-premises. The role encompasses managing physical and virtual server hardware, operating system software, and storage area network equipment. Duties include installation, maintenance, and ensuring the security of intricate computer systems and software configurations. Responsibilities Level 1

Install, configure, and troubleshoot complex hardware and/or software solutions supporting MTA’s server and storage environment to ensure that all MTA application and systems availability targets are met.

Configure and install servers for various functions, including but not limited to application servers, database servers, domain controllers, web servers and storage area networks.

Work with database administrators, network administrators, help desk staff and other IT technical resources to coordinate server and storage infrastructure requirements and analyze / troubleshoot issues as they arise.

Ensure all required system documentation and record keeping requirements associated with maintaining and controlling IT assets are completed accurately, timely and in accordance with MTA policies and procedures and department requirements.

Participate in the evaluation of new products and technologies.

Level 2

Same as Level 1 with the following additional responsibilities:

Guide less senior technicians and staff in the performance of their tasks.

Level 3

Same as Level 2 with the following additional responsibilities:

Design and engineer effective and efficient solutions and standards to be applied within the IT Department.

Assist with the physical planning associated with the installation of server and storage technology.

Level 4:

Same as Level 3 with the following additional responsibilities:

Plan, design and engineer solutions and standards to be applied within the IT department.

Contribute to the planning and coordination of tasks associated with the installation of server and storage technology.

Level 5

Same as Level 4 with the following additional responsibilities:

Lead the evaluation of new products and technologies and provide input into the overall impact of introducing the technology in the MTA environment.

Lead the planning and coordination of tasks associated with the installation of server and storage technology.

Qualifications

Level 1

Basic knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software and storage area network equipment.

Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.

Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.

Strong oral and written communications skills.

Strong analytical skills.

Must be able to move and lift up to 25lbs of equipment such as switches, routers, UPS, laptops, firewalls, etc.

Level 2

Same as Level 1 with the following additional qualifications:

Knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software and storage area network equipment.

Ability to provide technical direction to less senior staff members.

Level 3

Same as Level 2 with the following additional qualifications:

Strong knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software and storage area network equipment.

Strong people skills.

Ability to plan, design and engineer technical solutions and standards.

Level 4:

Same as Level 3 with the following additional qualifications:

Advanced knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software and storage area network equipment.

Ability to plan, design and engineer technical solutions and standards.

Demonstrated experience guiding less senior technicians and staff in the performance of their tasks.

Strong knowledge and working experience with Active Directory and with Azure.

Strong knowledge and working experience with supporting blade server technology and Netapp storage solutions.

Strong knowledge and working experience with VMware.

Ability to plan activities and provide advanced technical direction to less senior staff members.

Level 5:

Same as Level 4 with the following additional qualifications:

Demonstrated experience providing technical direction to less senior staff members.

Strong people skills and proven leadership experience.

Demonstrated experience planning activities and provide advanced technical direction to less senior staff members.

Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends.

Demonstrated ability to plan, present and apply complex technology solutions to solve critical business requirements effectively and efficiently.

Proven experience working with senior level staff contributing to both short- and long-term technology related planning strategies.

Education and Experience

Level 1

Bachelor’s degree in computer science, Information Technology, or related discipline; or a minimum of 1 years’ experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.

Must possess a basic knowledge, familiarity, and experience with maintaining and supporting networking protocols, internet technology and Windows services.

Level 2

Bachelor’s degree in computer science, Information Technology, or related discipline; or a minimum of 5 years’ experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.

Must possess a minimum of 3 years’ experience with maintaining and supporting computer hardware, operating systems software, networking protocols, internet technology and Windows services.

Level 3

Bachelor’s degree in computer science, Information Technology, or related discipline; or a minimum of 7 years’ experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.

Must possess a minimum of 5 years’ experience with maintaining and supporting computer hardware, operating systems software, networking protocols, internet technology and Windows services.

Level 4

Bachelor’s degree in computer science, Information Technology, or related discipline; or a minimum of 10 years’ experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.

Must possess a minimum of 8 years’ experience with maintaining and supporting computer hardware, operating systems software, networking protocols, internet technology and Windows services.

Level 5

Bachelor’s degree in computer science, Information Technology, or related discipline; or a minimum of 12 years’ experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX or Active Directory.

Must possess a minimum of 10 years’ experience with maintaining and supporting computer hardware, operating systems software, networking protocols, internet technology and Windows services.

Other Information

This is a resume-based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees. As such, candidates selected for this position will be represented by TCU and be on MTA payroll. In addition, candidates selected may be required to work at any MTA Agency location.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.