-
ID
#32193647 -
Job type
Permanent -
Salary
$50,000 - $60,000 -
Source
JMS Technical Solutions -
Date
2021-12-28 -
Deadline
2022-02-26
Help Desk Technician
New York, Buffalo, 14201 Buffalo USAPermanent
Vacancy expired!
- Providing level 2 technical support to partners through a combination of phone calls and service ticket notes
- Tracking all work in ConnectWise as it is completed and submitting accurate timesheets on a weekly basis
- Ensuring through regular communication with the Professional Services, Sales, and Partner Success teams that partners are receiving the excellent level of service MVP expects
- Thoroughly documenting solutions that you deploy, repair, or otherwise encounter that aren’t already documented
- Embodying the MVP standard of Taking IT to 11!
- Ability to adapt in real-time to fresh challenges and shifting priorities
- Strong technical skills across a variety of IT disciplines
- An unflappably positive attitude even in the face of challenges
- Interpersonal, written, and verbal communication skills
- Self-awareness of strengths and weaknesses; knowing when to ask for assistance or escalate
- Ability to adapt working style and approach to effectively communicate with a diverse range of individuals
- A true team-focused spirit, with a willingness to jump in and help your coworkers (we only have room for people who follow any thoughts of “that’s not my job” with “…but I’m happy to have the opportunity to help out my team”)
- A collaborative, professional approach to building positive relationships across the organization
- Drive to acquire and apply new knowledge or skills to continuously improve personally and professionally
- Appreciation of a culture of empowerment and accountability to a team
- 2 – 4 years of experience in a help desk situation
- Expertise in Microsoft products, including Windows, Windows Server, Office and O365, Microsoft Exchange
- Expertise in Active Directory and Group Policy
- College degree in Information Technology, Computer Science, or related previous experience
- Experience troubleshooting networking concepts including LAN/WAN topology, cabling, routing, and VPNs
- Thorough knowledge of troubleshooting computers, networks, and printers
- Familiarity with virtualization (VMWare, Citrix, Azure, AWS)
- Experience with data backup and disaster recovery support
- Corporate antivirus support
- Working knowledge of wireless technologies
Vacancy expired!
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