Service Manager

We’re now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites in Auburn, Berala, Chester Hill, Parramatta. If you’re a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.You’ll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together, these guide the way we support clients, our communities and each other.In this multi‑site leadership role, you will:Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomesDrive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceededOversee service delivery, workflow and client experience across multiple locationsEnsure full contractual compliance with Employment Services requirements, including audits, quality standards and documentationManage financial performance including forecasting, budgeting and achieving ESA profitability targetsRecruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence frameworkBuild strong relationships with Services Australia, local employers and community partnersIdentify operational risks, compliance issues and opportunities for continuous improvementPromote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together