Customer Success Associate at PFL

Customer Success Associates are responsible for daily interactions with PFL’s MarTech client base. Delivers customer success through outstanding execution, communication, and teamwork. Executes Marketing campaigns for Martech Customers.

We are looking for an exceptional individual who excels at developing relationships and has experience in customer success or account management. You must be a professional with a proven track record of driving customer satisfaction and growing revenue. Analytical skills and experience with digital marketing campaign execution are ideal.

You desire to be part of a company on the cutting edge of creating a new category within the marketing technology sector. It is important that you thrive in a fast-moving, entrepreneurial environment because you are flexible, adaptable, articulate, and think quickly on your feet. You work hard and are motivated to improve yourself and the team you work with. You enjoy counseling customers to become a trusted partner. Customers trust your guidance and love working with you. You are professionally persistent and always do the right thing for the customer.

The Job:

Deals effectively with ambiguity and situations where there is not a single “right” answer

Dynamic, self-motivated, high-energy team player

Demonstrates resilience in the face of adversity

Willing to give and receive feedback to improve the performance of self and others

Consults with others to assess and meet organization transformation process

Identifies and analyzes significant problems and opportunities

Develops innovations that result in changes to existing services, procedures and policies

Evokes trust from others by keeping commitments and adhering to high ethical standards

Impeccable attention to detail

Sets high “stretch” standards of performance for self and all co-workers

Accurately assesses the opinions and feelings of others. Is patient, empathetic, listens actively

Demonstrates consistent logic, rationality and objectivity in decision making

Familiar with basic business and accounting concepts

Execute effectively on commitments

Adheres to and champions company values

The rest of the stuff: Compensation based on experience. Full-time position with complete benefit package including health, 401K, disability, vacation, etc.

PFL is committed to fostering a workplace that embraces and honors all people.

Please note: PFL requires all applicants to be eligible to work within the US and generally will not sponsor visas unless otherwise noted on the position description.

PFL is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, national origin, ancestry, gender, gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law. PFL complies with the law regarding reasonable accommodation for handicapped and disabled employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discriminations.

Please submit your resume via our website https://www.pfl.com/employment-at-pfl/