Service Delivery Manager

Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.What will you do? Provide L2/L3 support for Server team deliverables for daily operations and implementation for new infrastructure. Perform Technical service delivery manager role and act as liaison between the customer and technical team. Available in shift and on-call for any escalation or urgent issues. A core Windows Server Administrator with DCOPS specialization Lead the team of Server and Network administrators for delivering the services to the customer. Utilize different monitoring tools and email to monitor IT infrastructure for client. Utilize advanced hardware and software troubleshooting knowledge to support users. Install, configure and do regular maintenance of servers on Windows platforms. Implement, integrate and support customer infrastructure and applications Define, write and maintain documentation on IT infrastructure and best practices of the client. Participate in rotating schedule and monthly maintenance activities like server patching.