PTC Incident Analyst

job summary:

• Monitors Positive Train Control (PTC) and Energy Management System (EMS such as AESS (Automatic Engine Shutdown System) and Trip Optimizer) incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, with proper team assignment, and thorough updates completed for all relevant incident data within the corresponding ticket.
• Creates the ticket and troubleshoots, reaching out to signal, dispatch, telecommunications or other groups as necessary;
• Portrays a Command and Control presence while managing critical incidents with the ability to maintain composure in a fast-paced, high volume and pressure environment and exhibit exemplary customer service skills when working across diverse organizations;
• Monitors PTC and EMS systems and assets: (i.e., Waysides, Locomotive, Faults, Connections, Radio, Help Desk, Back Office, Events, Trains, etc.);
• Requires the ability to work on a rotating shift basis, and 24/7 availability is required to include weekends and holidays.

• working up to 3 hrs of overtime per week
• working weekends

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors

• Incident Management (1 year of experience is required)
• Railroad operations (1 year of experience is required)
• PTC Incident Management
• Ticket Management (1 year of experience is required)