Engineer I, Field Service

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.Location/Division Specific InformationThe Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, improve materials, and ultimately change the world. The Materials and Structural Analysis Division designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees enable customers' pursuit of discovery and resolution to global challenges.How will you make an impact?The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment and repair of sophisticated equipment and systems. Engineers investigate and approve operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range electron microscopy systems and their associated options.The Field Service Engineer will join a diverse team of engineers with skills ranging from sophisticated computer networks, precision mechanics, high vacuum theory, electron optics and chemistry.This role invites the candidate to grow and learn in a challenging culture of shared purpose and drive!What will you do?

Conduct on-site installation across the region

Conduct on-site scheduled planned maintenance visits

Provide troubleshooting and repair support for customers and other field service personnel

Cultivate and develop positive working relationships with users and colleagues

Complete technical training, as required

Travel, often on short notice, to customer sites to resolve problems

Advise customers, manufacturing and internal customers thru effective communication

Improve customer experience by providing timely preventative maintenance

Partner with colleagues to acquire knowledge via technical mentorship

Raise awareness of workflow inefficiency with product quality teams and global tech support

Provide appropriate input in writing updating and correcting documentation

Align with application scientists to collaborate on outstanding solutions to meet our users challenges

Minimum Qualifications:

University Engineering Degree or equivalent combination of technical education and experience in sophisticated systems

Prior experience using SEM, TEM, FIB or similar systems

Ability to partner effectively with customers

Excellent interpersonal communication skills; must have a professional working proficiency in English

High level of proficiency on Windows software, network knowledge, current computer hardware

Must have ability to obtain a valid passport and travel regionally and internationally as required

Must possess a valid driver’s license

Physical requirements include the ability to lift up to 50 lbs.

Able to secure entrance to US Government laboratories and facilities, if required

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.