Customer Support Assistant

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team in Boston, MA. The ideal candidate will be the first point of contact for clients, helping to resolve issues, answer questions, and ensure a smooth customer experience. If you’re passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a professional and timely mannerTroubleshoot and resolve basic technical issues related to our communication servicesDocument all customer interactions and update internal support systems accuratelyCollaborate with internal departments to resolve complex customer concernsMonitor customer feedback and report recurring issues to improve service deliveryAssist in the onboarding process for new clients by providing product guidance and supportMaintain a high level of product knowledge to assist customers effectively