Call Center Representative

Job Description

Next Comms Talk is seeking a motivated and detail-oriented Call Center Representative to join our growing customer service team. As a key point of contact for our clients, you will handle inbound and outbound calls, respond to inquiries, and ensure every customer receives timely and accurate support.ResponsibilitiesAnswer incoming calls and respond to customer inquiries professionallyMake outbound calls to follow up on customer issues when neededMaintain accurate records of interactions and transactionsResolve customer complaints efficiently and escalate unresolved issuesProvide product and service information clearly and effectivelyMeet or exceed performance targets and call quality standardsCollaborate with other departments to improve customer satisfaction