Customer Service Rep, Logistics - $19.00

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.

What your day-to-day will look like:

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess, and resolve problems or issues

Monitor progress of delivery routes

Scan haul-away pods and verify stamps

Process changes or cancellations to delivery orders

What you’ll need to excel:

At a minimum, you’ll need:

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It’d be great if you also have:

High school diploma or equivalent

1-year related experience preferably within a call center environment

Strong customer service skills and the ability to satisfactorily resolve issues

Solid ability to multitask with exceptional organizational skills

Ability to thrive under pressure while delivering solutions that exceed customer expectations

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Asking for 2 Contingent Workers to cover one - Single Shift- (7 Days Per Week 12PM-8:30PM) Shift broken out below:

1st Worker Shift: Sunday - Tuesday 12:00PM - 8:30PM EST & Wednesday 12:00PM - 4:30PM EST

2nd Worker Shift: Wednesday 4:30PM-8:30PM EST & Thursday - Saturday 12:00PM - 8:30PM EST