ID
#44836582
Job type
Permanent
Salary
TBD
Source
Leidos
Date
2022-08-08
Deadline
2022-10-07

Quality Assurance Analyst

Indiana, Indianapolis, 46262

Permanent

Vacancy expired!

Description

Job Description: Leidos currently has an opening for a Quality Specialist to work in our Indianapolis, Indiana contact center. The successful candidate must have experience in mortgage servicing and/or origination. This is an exciting opportunity to use your quality and/or training experience to support our team in exceeding performance standards and providing excellent customer service to our clients.

Primary Responsibilities:

Conducts call monitors and audits
Reviews and tracks individual and contact center performance
Makes recommendations for improvements, which include additional training, Knowledge Base content, and process improvements
Participates in calibration sessions
Assists in completing new hire call certifications
Maintains updated knowledge of FHA Mortgage Insurance policies and procedures
Maintains updated knowledge of all contact center standard operating procedures (SOPs) and Quality Handbooks
Assists the trainer in identifying and developing training material resulting from quality data analysis
Conducts training as needed

Basic Qualifications:

2 years of mortgage origination and/or servicing experience
Position requires a flexible work schedule
Experience in performing quality audits and/or conducting training

Preferred Qualifications:

Two years of quality assurance or quality control experience in a contact center, the mortgage industry, or similar environment
Prior FHA Resource Center contact center experience

Must be able to obtain a Public Trust security clearance, which includes a credit check and background investigation

Pay Range: Pay Range $38,350.00 - $59,000.00 - $79,650.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Vacancy expired!

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