US-Client Delivery Manager

As our Client Delivery Manager you will help oversee client engagements, ensure clients receive exceptional service, monitor workflow for internal operations, oversee quality assurance, and be point of contact for escalation of issues and all client requests. Every day you will be responsible for preparing and presenting detailed reports to clients including revenue cycle recommendations and analysis on contract terms, government policies and legislative changes. To thrive you must have internal or external customer service experience, and great time management/prioritizing skills.Responsibilities:

Serve as the main point of contact for clients within assigned book of business and act as a communication connection between clients and Operation teams, Client Success, and other service lines

Utilize spreadsheets and data visualization software including Excel and Power BI to create and present client meeting material

Create, deliver, and present standard and ad hoc client-facing material based on client needs and requests

Facilitate all client meetings, respond timely to client requests, manage client expectations regarding the solution and follow through on commitments

Promote a supportive and positive team culture that aligns with R1’s values

Contribute to the advancement of the internal team initiatives by providing hands-on support and ideas

Manage client health and key performance indicators to preemptively address client concerns and/or recognize opportunities for growth and new business

Required Qualifications:

Minimum four years' of internal or external customer service experience or relevant experience, and written business communication skills

Proficiency with Microsoft Office and proven experience working with MS Excel (intermediate level Excel or above)

Thoughtfully provide feedback to internal and external counterparts

High school diploma required

Time management and prioritization of multiple projects and client engagements

Supports greater efficiencies and evolving policies that impact multiple stakeholders

Contributes optimism and perseverance to their team: approaches problems with curiosity and problem-solves concerns to find new solutions

Desired Qualifications:

Bachelor’s degree or relevant people and/or client management experience

Creative problem-solving skills

Ability to build and maintain strong relationships, generating positive client feedback on quality, value, delivery, and results

Advanced skills in new technologies (Power BI, Visio, Advanced MS Teams, etc)

Knowledge and familiarity with reporting-based products (MS Power BI, Tableau, etc)

Proven knowledge of solution line, as well as advanced client management experience

For this US-based position, the base pay range is $67,061.41 - $106,374.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)To learn more, visit: R1RCM.comVisit us on Facebook (https://www.facebook.com/R1RCM)#LI-KW01 #LI-Remote #TJ2022 #Healthcare