Automotive Parts Counter Person

Safford Brown Hyundai Fairfax is looking for a dependable parts counter person to help our parts department grow.

Automotive Parts Counter - Summary

-Sells parts to all customers, over the counter, through the shop or on the phone.

Automotive Parts Counter - Essential Duties

-Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

-Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

-Answers phone calls, providing price quotes and other information.

-Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

-Provides high level of service to internal and external customers.

-Pulls and fills orders from stock.

-Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

-Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

-Notifies the service advisor and the customer when special ordered parts have been received.

-Notifies the body shop when all parts have arrived and when they will be delivered.

-Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

-Follows up on back-ordered parts.

-Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

-Replenishes assigned inventory daily.

-Assists outside sales representatives with their orders.

-Makes sure all internal requests for parts are billed on service repair order.

-Receives payment from retail customers or obtains credit authorization.

-Ensures that all charge sales are signed by the customer.

-Ensures that all customers receive their copy of the invoice.

-Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

-Issues and tracks requested shop tools to technicians.

-Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.

-Sets up orders for daily shipment, delivery or pick-up.

-Solicits assigned accounts by phone.

-Keeps front and rear counter areas clean and uncluttered.

-Cleans computer terminals and printers daily.

-Participates in all training programs that are made available.

-Keeps current on new products and product updates.

-Participates with the parts manager in maintaining a lost sales tracking program.

-Maintains professional appearance.

-Other tasks as assigned.