Executive Assistant, VP, Customer Experience

You will provide support to the Vice President for calendaring, travel, expenses, correspondence, and approvals, along with management and oversight of special projects. As you become familiar with the priorities, people, and organizational dynamics of Cisco’s Customer Experience Global Enterprise Theater, you will provide assistance to others as needed.Responsibilities include:

Calendar Management: Manages VP's calendar by prioritizing schedules and meetings. For example, may decide who gets on principal's calendar, what meetings are attended, and alternate attendees or coverage based on business priorities. Meets regularly with business partners such as HR, operations, communications and finance to actively manage business requirements, necessary meeting preparation and stay ahead of deadlines.

Speaking Engagement Coordination: Manage a running list of VP’s engagements and coordinates with communications team to ensure content needs are understood and set in motion so VP is prepared for each engagement.

Meeting Planning and Organization: Assists VP in planning and organizing meetings by taking responsibility for assembling the agenda, location, meeting topics based upon participant needs, and all other meeting logistics. Prepares meeting briefing documents by taking and disseminating notes and formulating post meeting action item list. For meetings including travel to Cisco sites, actively coordinates relevant skip-level meetings and team events.

Travel Briefing Preparation: Build travel packs for domestic and international trips as well as large events. This work includes combining all event information in addition to coordinated logistics of travel and customer/team asks.

Correspondence/Approvals: Supports VP by acting as proxy for communications and approvals as authorized. Answers general questions as necessary and refers (filters) routine matters to appropriate parties and follows up to ensure accurate disposition. Takes initiative to resolve issues within specified policies and guidelines and provides mentoring to administrative community members on problem solving. Decides when executive action is required and supplies a recommendation where appropriate.

Travel: Responsible for making end to end travel arrangements for VP. Carefully considers and decides the optimum travel arrangements and itinerary for calendared meetings while handling Cisco expenses. Works diligently to focus and commit, working with the airlines direct to accommodate Global Services benefits for upgrades whenever they are available. Monitors VP travel and proactively seeks alternative solutions where travel delays occur including managing meeting calendar in relation to changes.

Special Projects: Provides analytical support to assist executive on special projects. Researches issues, analyzes problems, compiles data, and prepares reports. Track and report on mandatory trainings, events/attendance. Document and prepare regular updates on meetings, deliverables, and critical business metrics. Lead admin community within the business.

Large Corporate Events: Prepare and brief itinerary as may accompany VP for large Corporate Events where EA's are used for executive support.

Confidentiality: You will deal professionally with sensitive and confidential matters and materials. You will exercise good judgment and discretion, maintain a high level of integrity and remain calm under pressure and you will deal authoritatively with sensitive and confidential matters and materials.

In addition to the general administrative duties of an Executive Assistant, daily tasks are carried out at a higher level of complexity. Due to the frequent engagement of the VP and Sr. Directors across Cisco, this individual will interface with and coordinate activities with other EAs and executives across Cisco.

Who You'll Work WithYou will support the Customer Experience, Global Enterprise Segment East Theater VP. You will develop working relationships with other Executive Admins across the organization and provide back up support as needed.Who You AreYou have experience providing support at the VP level and enjoy lending a hand to help others in the organization. You take initiative, can handle a full desk with ease and thrive in a busy, complex environment. You are highly organized and enjoy crafting structure and process to facilitate the business. You are an avid learner that looks for new learning opportunities. You take a lot of initiative and have an enthusiastic attitude. You are extremely proactive with a professional and approachable demeanor in all interactions; possess outstanding communication skills with all levels of staff, executives, customers, vendors; and make good judgments. Our minimum requirements for this role:

Associates Degree preferred

You have 8+ years of experience in administrative environment and you a minimum of 4 years of experience supporting a principal at the executive level.

You will have experience in planning meetings and coordinating travel and you are advanced in desktop calendar management programs.

You have advanced level knowledge of Windows desktop computer applications: Outlook, Word, Excel, PowerPoint, Sharepoint, Smartsheet

You have confirmed performance in a customer-facing, service oriented role you have a track record of excellent performance.

Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCiscoCisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.