Part-Time Car Rental Assistant

Job Title: Part-Time Car Rental Assistant

Company: Mongoose Enterprise

Location: New Haven CT

About Us: Mongoose Enterprise is a respected name in the car rental industry, known for our extensive fleet and commitment to exceptional customer service. Conveniently located at 299 Chapel Street in New Haven, CT, we strive to provide a seamless rental experience with a focus on customer satisfaction.

Job Description: We are seeking a detail-oriented and customer-focused Part-Time Car Rental Assistant to join our team at Mongoose Enterprise. This position is ideal for individuals who excel in providing outstanding customer service and communication skills. As a Part-Time Car Rental Assistant, you will play a vital role in ensuring the smooth operation of our rental services, with a strong emphasis on delivering exceptional service to our customers.

Responsibilities:

Greet customers warmly and assist with their car rental needs during assigned shifts

Demonstrate excellent customer service skills by actively listening to customer inquiries and providing clear, accurate information

Explain rental policies, procedures, and insurance options clearly and professionally

Process rental reservations accurately, including vehicle selection and payment transactions

Conduct thorough inspections of vehicles before and after rentals to maintain safety and cleanliness standards

Provide clear explanations of vehicle operation, including navigation systems and other features

Address customer inquiries, concerns, and issues promptly and courteously

Collaborate effectively with team members to ensure high levels of customer satisfaction and operational efficiency

Perform administrative tasks such as data entry, filing, and maintaining rental records accurately

Requirements:

High school diploma or equivalent

Previous experience in customer service, hospitality, or a related field preferred

Excellent customer service and communication skills

Strong interpersonal skills with the ability to build rapport with customers

Detail-oriented with strong organizational abilities

Proficient in basic computer skills (Microsoft Office, email, internet)

Valid driver’s license with a clean driving record

Work Schedule:

Monday to Friday: 5:00 PM to 7:00 PM

Weekends: 10:00 AM to 4:00 PM

Salary:

Starting at $18-$25 per hour, based on qualifications

Benefits:

Opportunity for additional hours based on business needs

Employee discounts on car rentals

How to Apply: To apply for the Part-Time Car Rental Assistant position at Mongoose Enterprise, please submit your resume and cover letter. Please include “Part-Time Car Rental Assistant Application” in the subject line of your email.

Equal Opportunity Employer: Mongoose Enterprise is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees