Director of Front Office

OverviewSan Francisco HotelAmidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.Job DescriptionTo work closely with the Operations Director, Assistant Director of Front Office, Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.Responsibilities

Ensure registration cards are completed.

Ensure all needed reports are run.

Continued training done with all associates. Ensure MOS & POE program is consistent.

Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.

Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

Be familiar with the hotel computer system for training, maintenance and trouble shooting.

Complete rate discrepancy report and make needed changes.

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.

Complete check-out with balance report.

Complete credit check daily.

Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

Assist with departmental scheduling and monitoring payroll productivity.

Directly oversee all aspects of Front Office, Guest Services and the PBX department.

Attend meetings as assigned by Director of Rooms.

Qualifications

At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.

Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.

Must have excellent organizational, supervisory, customer service skills.

Must be able to work well under stressful situations and handle challenges in a professional manner.

Must have a 4 diamond presentation.

Pay Scale- $70,898 - $97,000Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Job LocationsUS-CA-San FranciscoPosted Date3 hours ago(8/28/2024 6:26 PM)Requisition ID 2024-113991 of Openings 1Category (Portal Searching) Front Office Operations