Customer Service - Order Processing Associate

Customer Service / Order Processing Associate.

North County manufacturing company is seeking a Customer Service /Order Processing Associate with order entry and customer service experience to join our team. Will be responsible for processing customer orders, high volume data entry, verifying purchase order terms, invoicing, handling customer questions.

Candidate must have excellent communication skills, 10 keys by touch, computer literacy and must be very proficient with spreadsheet applications. Order entry and order processing experience required. Company offers competitive salaries, an enjoyable work environment and an excellent benefits package.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide timely and accurate information in response to incoming dealer and distributor requests for product information and location of dealers.

2. Abides by set payment terms.

3. Process orders /service requests for warrantied and non-warrantied products according to established department policies and procedures.

4. Provide feedback to the proper functional areas within the company on all product failures and damage.

5. Work with others to ensure we are meeting and exceeding our customers’ expectations.

6. Communicates with customers in a professional and timely manner on issues such as orders, back orders, shipment specifications, cost/quotes, special pricing, billing terms and other essential ordering matters.

7. Answer non-technical customer service calls and provide backup phone support for all income calls.

8. Able to utilize phone/email/fax to communicate with customers.

9. Responsible for keeping accurate records of documents in an organized manner and maintain an organized filing system.

10. Analyze pricing and parts numbers for accuracy on all orders.

11. Other duties as assigned by Supervisor.

QUALIFICATIONS:

Can demonstrate good spelling, punctuation, and grammar skills.

Knowledge of inland/ocean freight forwarding procedures including booking and other terms

Able to identify and resolve complex problems

Able to identify documents such as procedures manuals spreadsheets, understand business reports, access the internet, and create professional documents.

Good math and comprehension skills.

EDUCATION/WORK EXPERIENCE:

High School graduate or equivalent.