Customer Service Representative Needed in Carlsbad

Eastridge is looking to hire a customer service representative to join our client's team in Carlsbad.

This would be a temp-to-hire position.

Our client is looking for somebody with 5 - 10 years of experience.

A preference may be for somebody who has worked in medical device previously, but it is not required.

Customer Service Representative

Carlsbad

$25/ hour

1st shift: Mon – Fri

730am – 4pm

Essential Duties and Responsibilities include the following. Other duties may be assigned.

As the first point of contact for customers via phone, email, or chat, your primary

responsibility will be to provide exceptional service by addressing inquiries, resolving

issues, and furnishing comprehensive product/service information. This entails:

Answering Inquiries: Promptly and accurately responding to customer

queries regarding our products. Investigating and resolving customer

issues or complaints in a timely and efficient manner, striving to achieve

satisfactory outcomes. Offering detailed explanations and guidance to

customers on product features, specifications, usage instructions, and

troubleshooting procedures.

Problem-Solving: Employing critical thinking and problem-solving skills

to identify root causes of customer concerns and devise effective solutions

to meet their needs. Effective Communication: Communicating clearly

and professionally with customers, utilizing active listening skills to

understand their needs and concerns before providing appropriate

assistance

Documentation: Accurately documenting customer interactions, including

inquiries, issues, resolutions, and any follow-up actions taken, to maintain

comprehensive records and facilitate future reference.

Adherence to Policies: Ensuring compliance with company policies and

procedures while addressing customer inquiries and resolving issues,

maintaining consistency and integrity in service delivery.

Complete all batch data records completely, according to Quality Systems

standards as required. May perform other related duties as required and/or

assigned.

Will work with temporary employees. Must be able to train temporary

employees on techniques and processes, communicate clear instructions,

oversee their work, and verify that the work has been completed to

specification. Collaborating closely with the team and aiding wherever

necessary.

Clean warehouse and offices according to the House Keeping SOP. Keep

the warehouse and Production Area neat and always organized in order to

maximize efficiency.

Receive customer purchase orders (P.O.), enter sales orders (S.O.), print

pick lists, print pack lists and invoices, enter shipping information into

UPS, and print UPS labels.

Qualifications:

To perform this job successfully, an individual should have customer service and

production experience or similar skills indicating their ability to conduct these activities

efficiently. The essential duties list above are representative of the knowledge, skill,

and/or ability required. A basic understanding of computer usage is required.

Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

Education/Experience:

High school graduate is a minimum. A college degree or currently attending college with

some related experience would be a plus. Medical Device manufacturing/GMP

experience is helpful, but not required.

If you are interested, please submit your most detailed resume.

If qualifying, I will reach out to you to set up an ideal time to chat.