Bilingual Home Care Support Specialist (English/Spanish) - County of S

Do you have experience providing or coordinating services

for low income, elderly, or individuals with disabilities?

If so, join the Human Services Department as a Home Care Support Specialist!

Starting salary at $28.16/hour ($58,773/year), plus a competitive total compensation package, and an additional $1.50/hour fluent bilingual premium.

The Home Care Support Specialist is part of the County of Sonoma’s In-Home Supportive Services (IHSS) Public Authority and is responsible for maintaining the registry used to assist clients in finding and retaining caregivers within the community. They will assist IHSS clients by identifying and referring the most appropriate caregivers for the requested assignment to ensure their needs are being met. Additional responsibilities include:

Recruiting, screening, and interviewing prospective caregivers

Referring caregivers to clients according to skills, location, and client needs

Facilitating and presenting at orientations for applicants to the registry and new IHSS care providers

Mediating difficulties between clients and caregivers

Providing advice and assistance to clients and caregivers related to maintaining an appropriate employment relationship

Coordinating with social workers and others to facilitate services

Assisting with operating the urgent on-call program and other support services

The ideal candidate will possess:

The ability to interact with a diverse customer base, including seniors and people with disabilities

Experience with public speaking including presenting in front of large groups

The ability to build effective working relationships with clients, caregivers, and other professionals

Experience recruiting, coaching, supporting, and training caregivers

Exceptional customer service skills including in person, over the phone, and virtually through video conferencing

Strong multi-tasking, problem solving, and organization skills, with the ability to work in a fast-paced environment

Strong verbal and written communication skills

The ability to work independently and as part of a team and build rapport with a variety of individuals quickly

Salary is negotiable within the established range and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit,

www.yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve. Apply by 2/05/24