Bilingual Customer Relations Specialist $16 an hour HIRING NOW!

Top Skills Details:Customer Service, Medical, Vision BenefitsJob Description:These customer service specialists will be starting and completing 1 week of training in the office, then they will be working from home until the company determines when to bring back the rest of the department. Candidates must be comfortable working from home temporarily with reliable high speed internet.They will take inbound calls from members to answer basic questions and/or transfer them to the appropriate party (50-90 calls/day)-Responsible for determining the clients issue, offer solutions or providing follow up as needed.-Will handle a mix of both inbound and outbound callsResolve customers billing complaints by exchanging merchandise, refunding money and adjusting bills-Contact customers to respond to their inquires or to notify them of claim investigation and any planned adjustments-Refer unresolved issues to appropriate departments-Update and keep customer records of interactions and services provided-Must updated patient database accurately and timely according to department standardsAdditional Skills & QualificationsRequired:1 year of customer service experience in a call center

Strong Data Entry and computer system skills

Bilingual in Spanish required (test must be completed)

-Must not have come in contact with any COVID19 cases and must be symptom freePerformance Expectations:Measured on the following metrics:Average Handle Time: 2 min 30 sec ideally"Not Ready Time" (Time not logged in to take inbound calls): Under 3.3% per week (Average of 45 minutes per week)Productivity per Scheduled Shift: 98%Attendance:If absences are approved or notified well before the start of their shift, they will be allowed the following before terminationWork Environment:Training: Monday-Friday 8am-5:30pmWill be 2 weeks long and will be facilitated by the Manager. Training hours will most likely be the same hours as their shift but this could fluctuate.Schedule: Must be flexible to work M-Fri between10:30 - 7pm or 10am - 6:30pmAbout Aerotek:Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.Location: Tempe, ArizonaPosting ID: 7385311Pay Rate: Up to US$16.00 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.