Operations Apprentice - Service and Installation

Pella Mountain West is a Window and Door industry leader, and we strive to enhance the lives of our customers and team members. Your career as a Operations Apprentice will provide you with training and give you the opportunity to become an expert in your field.

Competitive pay, medical, dental and eye insurance, bonuses, 401k retirement program, profit sharing bonus and generous paid time off.

Through problem solving and diagnosis, you’ll perform and complete service jobs on Pella products in the field.

Assist Installation Crew with installation of Pella Windows and Doors.

Become an expert in Interpreting installation instructions.

You’ll replace glass in windows or doors and install items such as window shades, blinds, muntins, screens, etc.

You’ll be an advocate for your customers by providing them with helpful information on the care, operation and maintenance of their Pella products.

Generate and update all service-related paperwork following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.

Conducts any necessary follow up service work or communication to achieve resolution and a “Very Satisfied” Customer Service Rating from all Customers; Serves as a Customer Service Champion at all times.

Performs job site walk-throughs and completes necessary paperwork, identifies items that need attention or correction prior to project finalization.

Loads Service van with all necessary parts and equipment on a daily basis and maintains assigned service vehicle.

Must have reliable transportation and a valid driver’s license and be in compliance with company Fleet Safety Policy.