-
ID
#23610281 -
Job type
Permanent -
Salary
TBD -
Source
Deloitte -
Date
2021-11-28 -
Deadline
2022-01-27
Cloud Managed Services - Service Delivery Manager
Arizona, Phoenix, 85001 Phoenix USAPermanent
Vacancy expired!
- Work with SDMS's and partners/ principles / managing directors to manage client relationships and communications
- Notify CMS and project leadership of any potential escalations related to project delivery
- Be aware of the scope of the project onboarding support responsibilities for each assigned project
- Identify and facilitate all opportunities for automation
- Review the completeness and quality of the project for work completed by team members
- Provide status reporting for CMS tasks into the overall implementation-project reporting mechanism
- Work with CMS tech lead, implementation project tech lead, and CMS architect to facilitate the design of the landscape during the build phase
- Work with tech lead and Pod lead to develop a working relationship with client counterpart
- Drive problem-management and continuous improvement within projects
- Work with Pod leadership and CMS finance team to support financial reporting process through forecasting of resources, review of time entries, and management of infrastructure costs
- Manage client relationship, communications, expectations, and escalations, including reporting (standard operations, requests, and RCAs); be the client's advocate within CMS
- Develop and maintain the Service Delivery plan for the engagement
- Work with DevOps resources and tech leads to improve their skills and identify growth and leadership opportunities
- Work with GCO team to schedule and deliver automated reporting required by pod teams for clients and CMS leadership
- Be aware of the overall technical scope and architecture for projects assigned, update regularly
- Facilitate issue resolution and build tasks for DevOps team members on projects
- Work with the tech lead for your projects to deliver any root-cause documents, reports, or other documentation required by the client
- Work with the implementation project manager, operations lead, and tech lead to plan the delivery of the CMS project scope
- Develop the Service Delivery plan for the engagement as a build-phase deliverable
- Work with client counterpart and CMS tech resources to facilitate key activities, such as building milestones, patching, upgrades, DR test, and other key project tasks and milestones
- Continuous focus on process efficiencies, employee engagement, client value creation
- Demonstrated experience leading large projects, interpreting project requirements, and working directly with clients to develop customized solutions. At least 2 of those large projects need to be in SAP landscape.
- Deep understanding of SAP technical architecture, Cloud platform and Delivery leadership
- Solid experience on managing a major incident management process, strong troubleshooting expertise, problem-solving, and issue-management skills
- 5+ years of relevant professional experience in a large, diverse server environment where basis understanding of Virtual environment, connectivity, cloud architecture is a must.
- Preferred ability and discipline to work and succeed in a fast-paced and organizationally complex environment, to effectively adapt to rapidly changing technology, and to lead and manage projects
- Excellent oral and written communications ability; must be able to communicate effectively with all levels of the organization.
- Bachelor-level degree in engineering, information technology, data communications, telecommunications, computer science, or equivalent educational or professional experience and/or qualifications
- Certification in SAP technical platform, SAP Basis, system architecture, virtualization, or cloud technologies preferred
- Experience with project financials, scope estimations, contracting process
- Limited immigration sponsorship may be available.
Vacancy expired!
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