-
ID
#21378978 -
Job type
Full-time -
Salary
Competitive, Depends on Experience -
Source
Alaska -
Date
2021-10-18 -
Deadline
2021-12-17
Customer Service Representative
Alaska, Anchorage / mat-su, 99501 Anchorage / mat-su USAVacancy expired!
Click on the link to apply!https://careers-charliesproduce.icims.com/jobs/2648/customer-service-representative/job?mode=view
Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, with distribution centers in Seattle, Spokane, Portland, Anchorage and Los Angeles. The secret to our 40 years of success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's provides a healthy employee stock ownership program, competitive Medical/Dental/Vision and Life Insurance plans. And our newest benefit offers Pre-Paid Fully Funded College Tuition to our employees and the dependent children of our employees!
This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Charlie's Produce is an Equal Opportunity Employer.
This position is responsible for coordinating and maintaining our program food service accounts. The position is responsible for pricing, maintaining bids and updating cost and price in our system, maintaining school orders and accounts, as well as cruise ships and military accounts. Addressing the needs and ensuring the satisfaction of our customers is our primary goal. The position is based out of our Anchorage office with the possibility of overnight travel.
Schedule
To be determined-Day Shift 8am-5pm
The Role
Customers Service Representatives are responsible for handling complaints, process orders, and provide information about products and services.
Essential Responsibilities Include, but Not Limited To
Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures
Works closely with the credit department to resolve disputed credit items
Provides timely feedback to the company regarding service failures or customer concerns
Partners with the sales team to meet and exceed customer’s service expectations
Maintain a sound working knowledge of all markets and growing conditions
Notify and assist buyers, operations and sales support persons by communication of customer's needs and preferences.
Maintain effective, professional relationships with customers, vendors, and fellow employees.
Organize and provide assistance for special sales, promotions, seasonal items
Responsible for the administrative tasks required by the Retail Sales Team, including but not exclusive to pricing reports, order guide maintenance, correspondence with receiving teams for proof of delivery and order entry
Responsible for Quality and Food Safety
Position requires performing any combination of the following job duties:
Keeping abreast of market conditions and new items.
Meeting all company and sales profit objectives
Assist with labels and allocation when needed
Charlie’s Produce Total Compensation Package includes:
Competitive starting pay
Yearly review with possibility of increase based on performance and tenure
We recognize and reward hard work and commitment. Supplemental retirement plan through our Employee Stock Ownership Plan (ESOP)
Robust employee assistance program (EAP)
Vacation pay, paid holidays, and free onsite parking
Employer-covered College Program
401(k) available
Health and wellness benefits including medical, dental, and vision
Core Knowledge/Skills
Customer/Client Focus
Problem Solving Analysis
Time Management
Communication Proficiency
Teamwork Orientation
Technical Capacity
Required Experience
Advanced MS Office experience (Outlook and Excel)
Proven courteous phone manner
Prefers AS400 experience
Able to work flexible hours and days as required by the work load
Ability to multi-task while recording accurate information
Ten key by touch
Spanish bilingual a plus
Produce knowledge a plus
Supplemental Information
This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Charlie's Produce is an Equal Opportunity Employer
Vacancy expired!