-
ID
#30768717 -
Job type
Permanent -
Salary
TBD -
Source
Stifel -
Date
2022-01-07 -
Deadline
2022-03-08
IT Support Technician - Endpoint
Alabama, Birmingham, 35201 Birmingham USAPermanent
Vacancy expired!
- Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices.
- Provide prompt support to users via email, phone, and other electronic means.
- Provide direction and assistance to team members.
- Own moderately complex issues through resolution, escalating to appropriate support member/team when necessary.
- Troubleshoot complex issues autonomously, work independently to meet deadlines.
- Keep leadership apprised of issues, status, and resolution, escalating when necessary.
- Create technical documentation and procedures for updating enterprise knowledge base.
- Set up equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software.
- Maintain records of trouble tickets, daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Possible overtime and schedule changes based on business needs; remain on-call to assist in the event of off hours outages; on-call rotation of after-hours support is required.
- Higher than average amount of bending and crawling as needed for installation. May occasionally lift up to 20 pounds.
- Ability and means to travel; Occasional night and weekend work required as well as overnight travel (up to 15%)
- High School diploma or equivalent required.
- 4+ years’ related experience required.
- Solid knowledge of principles for providing strong customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment.
- Possess exceptional organizational time management skills.
- Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills.
- Solid knowledge of industry standard IT best practices, including disaster recovery and high availability concepts.
- Effective communication skills and ability to relay information well in both written and verbal form.
- Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.
- Good interpersonal interaction and able to work well with others.
- Knowledge of teleconferencing/audio and video conferencing technologies and platforms, including but not limited to Zoom, WebEx, Teams, Skype, and BlueJeans.
- Understanding of A/V systems, components, and protocols (Crestron, AMX, Extron, RS232, Dante, A/V-over-IP, etc.)
- Maintain composure under stressful situations for executives/leadership
- Executive support for video conferencing
- Understanding of A/V signal paths and the ability to troubleshoot failures in the signal path
- Experience administrating systems and accounts for phone and video conferencing a plus
- Experience installing A/V systems a plus
Vacancy expired!
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